Stories

Welcome Back

Update - Alert Level 2

13/05/20

A heartfelt thank you for your ongoing support and encouragement over the last few weeks.
It has been a very challenging time for all of us and we are looking forward to welcoming you back into our stores. Over the past few weeks we have had new stock arriving and lots of inspiring news to share with you. We can’t wait to see you.

Instore

Our showrooms in Wellington and Auckland will be open from 10am to 3pm tomorrow onwards. Monday to Friday at Backhouse Auckland and Monday to Saturday at Backhouse Wellington.  

The care and safety of our team and and our customers is very important to us and we will be maintaining safely protocols as outlined in the Alert Level 2 Covid-19 retail guidelines.

We will have in place a contact register in each showroom and ask all customers to maintain physical distancing of 1 metre. We will have hand sanitiser available on entry to the showrooms.

Kartell Flagship Store

The Kartell Flagship Store will be open from 10am to 3pm Monday to Saturday. Safely protocols will be in place including hand sanitiser, contact registration and social distancing.

You can call the store to organise contactless pickup if you would prefer 09 522 7099.

Online

We have many products in-stock and available to purchase from our online store. Free delivery on these items.

Private Appointment

You may wish to make an appointment at one of our showrooms. We are very happy to book this between 3pm and 5pm Monday to Saturday.

Phone

We are available to talk to you by phone about a purchase and can organise contactless delivery of any in-stock items to your address.

Auckland 09 309 0500     Wellington 04 499 8847

Looking forward to seeing you again.

 

27/04/20 – Alert Level 3 

We are re-opening our business from Tuesday 28th April adhering to the New Zealand Government Covid-19 guidelines ensuring that all health and safety measures are followed.

During lockdown we have had deliveries arriving from our International suppliers and these orders will be processed and dispatched over the next 5 – 7 days. Please be patient as we sort out the backlog.

All online orders will be dispatched as soon as possible with delivery options, including contactless pick-up, courier and transport.

The good news is that all our International supply chains are back manufacturing and dispatching. We have been placing orders over lockdown and all orders have been processed. 

We have had lots of stock and new designs arrive. We are excited about sharing these with you and will be sending out new release information.

Our Backhouse showrooms in Wellington and Auckland will be open for delivery and contactless pre-ordered pick up.

Customers cannot enter stores.

Contactless Pickup –

Backhouse Auckland (19 Earle Street, Parnell) –

Once we have contacted you re pick-up of your pre-ordered goods you can – 

Drive to the showroom and park in front of the gate (3 carparks available) and text our staff members (details will be emailed to you prior to pick-up) or call the Showroom 09 309 0500. Goods can either be picked up from the courtyard or placed directly into your car. Please wait in car if another customer is picking up their order.

Backhouse Wellington (12 Kaiwharawhara Road) – 

Once we have contacted you re-pick up of your pre-ordered goods you can – 

Park outside our Showroom – there are plenty of parks and there is also the Dockway. Please text the number you have received on your confirmation email or call the showroom on 04 499 8847 and we can have the goods waiting outside the front door or we can place directly into your car.

Hours of Business – 

Because we want to minimise risk, encourage people to stay home and also ensure our staff feel safe, our hours of business will be 10am to 3pm for the next two weeks.

We can be contacted on our normal email outside these revised  “showroom” hours.

Kartell Flagship Store

The Kartell Flagship Store will remain closed till Alert Level 2 but all orders are being processed and delivery options will be discussed with all customers awaiting their orders. All enquiries in the interim can be directed to – auckland@kartellflag.com

Sampling

We can courier out sampling to Architects, Designers and Specifiers.

 

25/03/20 – Alert Level 4

To all our clients,

Following the Government’s announcement that New Zealand is moving to alert 4, we have temporarily closed our showrooms in Auckland and Wellington and the Kartell Flagship Store in Newmarket.

As a family business, established in 1948, and spanning three generations, we at Backhouse want to thank you for your encouragement and ongoing support. Our commitment to our customers and staff and wider design community remains steadfast. Even though our doors are closed for the time being we are available to assist you with any queries.

Our team is working remotely but is available to discuss projects and existing orders and provide the necessary information for you to move your orders forward with confidence.

Right now, we need to heed the Prime Minister’s advice and stay at home. Everyone needs to do their bit to ensure the safety of all New Zealanders.

In the meantime we can offer you a little distraction and design inspiration as you hunker down at home with your loved ones in your “bubble”.

Our online store is open but we won’t be able to deliver your order until the lockdown is officially lifted.

We have stock arriving in New Zealand over the next few weeks so while some lead times may need to be extended, in some cases we will be able to deliver goods as soon as the lock down finishes.

Follow us on Instagram for updates.

For any enquiries or assistance please contact:


Backhouse Auckland

Oliver Backhouse

oliver@backhouse.co.nz

+64 21 434 880


Backhouse Wellington

John Dinsdale

john@backhouse.co.nz

+64 274 505 475